Sports / Mobile
This Privacy Policy explains what information bingoace collects when you open an account, how we use it, and the choices available to you. Access to our platform depends on local law and is available only where local law permits.
When you open an account with us, we collect the information you provide directly — your name, contact details, date of birth and the payment method you connect, whether that is GCash, Maya, GrabPay or a bank account linked through InstaPay or Bank Transfer. We also collect data generated during your sessions: login timestamps, device type, the pages you navigate and transaction records tied to your wallet. This information is used to operate your account, process transactions, meet verification requirements and respond to your support requests. We do not sell your personal data to third parties. We may share data with payment processors such as GCash and InstaPay only to the extent needed to complete a transaction you initiate. Data shared with those processors is governed by their own policies, which we encourage you to read separately. We retain your records for as long as your account remains active and for any period required by applicable law after closure. Where we rely on your consent to process certain data, you may withdraw that consent by contacting our support team. Availability of our platform, and the data obligations that attach to it, depend on local law and the eligible region you access from.
This policy applies to data collected through bingoace directly — your account registration, wallet connections, session activity and support interactions. It does not extend to services or websites we link to from our pages. Review the scope below to understand what falls within and outside our responsibility.
All data you submit when opening or updating your account — name, contact details, date of birth and account credentials — falls squarely within this policy. We are responsible for how that data is stored and used.
Deposits and withdrawals processed through GCash, Maya, InstaPay or Bank Transfer generate records we hold on your account. We apply this policy to those records, though the payment processor's own policy also applies to their side of each transaction.
Your browsing activity within our platform — game sessions, page views, click paths — is collected to operate the service and is covered by this policy. We use this data to maintain your session and improve navigation, not to build profiles sold to advertisers.
Links on our site that lead to external payment providers, game studios or other external pages take you outside our environment. We do not control how those third parties handle your data. Their own privacy terms apply once you leave our platform.
You have practical options when it comes to the personal data we hold. Reviewing your account details is the first step — log in and navigate to your profile section to see the contact and payment information currently on file. If any record is inaccurate, you can update most fields directly in your account settings; for changes that require identity verification, our support team can walk you through the steps shown in the account portal. If you want to know what data we hold beyond what is visible in your dashboard, send a request through our support channel and we will respond within a reasonable period. You may also ask us to correct data we hold that you believe is wrong, or to close your account and trigger the applicable data retention period. Requests are handled in the order received. We do not charge a fee for routine access or correction requests. All enquiries related to this policy should be directed to our support team rather than submitted through general contact forms, so they are routed to the right person from the start.
Log in and open your profile page. Your registered contact details, connected payment methods — including any GCash or Maya wallet — and account history are shown there. This is the fastest way to confirm what we hold.
Most fields can be edited directly in account settings. For changes that require identity documents — such as correcting a legal name — contact our support team and follow the verification steps they provide in the ticket.
If you have a question about how your data is used, or want to know what records we hold that are not visible in your dashboard, open a support request and mark it as a privacy enquiry. We will respond with what we can confirm.
Closing your account does not erase records immediately. We retain data for as long as required by applicable law. When you request closure, we will confirm the retention period that applies to your account at that time.
For any question or request related to your personal data, reach our support team through the channels below. Privacy-related requests should be clearly labelled so they reach the right person without delay. We handle these separately from general account or payment queries.
Open the chat widget from any page inside your account to submit a privacy request directly. Label your message as a privacy enquiry so it is routed correctly from the moment it arrives.
Send your request to our support email address listed in your account dashboard under Help. Include your registered contact detail so we can confirm your identity before releasing or amending any data.
Log in and navigate to the Help section to find the privacy request form. This route keeps your request tied to your account record automatically, which speeds up the handling of access or correction requests.
We apply standard security measures to protect the data held in your account, including encrypted connections for login and transaction pages. Cookies are used on our platform to keep your session active, remember your preferred settings and understand how pages are navigated — not to track you across other websites. You can manage cookie preferences through your browser settings; note that disabling certain cookies may affect how pages load within your account. Retention periods vary: active account data is held as long as the account is open; transaction records tied to GCash, InstaPay or Bank Transfer payments are kept for the period required by applicable law after the transaction date. When a retention period ends, we delete or anonymise the data. Changes to this policy will be posted on this page, and the date at the top of the page will be updated — it is worth checking this page if your account or payment details change.
Login, registration and all transaction pages — including GCash and InstaPay flows — run over encrypted connections. This applies whether you access the platform from a mobile browser or a desktop.
We use session cookies to keep you logged in and functional cookies to recall your settings. We do not use cookies to build advertising profiles. Browser settings let you limit or clear cookies at any time, though some account features depend on them.
Account and transaction records are kept for as long as required by applicable law. When that period ends, data is deleted or anonymised. You can ask us to confirm the retention period that applies to your account by submitting a support request.
When we update this policy, the revised version is posted here and the date at the top is changed. We recommend checking this page whenever you update a connected payment method such as your GCash wallet or linked bank account.
These are the questions we hear most often about how bingoace handles personal data and what your options are. If your question is not covered here, contact our support team directly through the Help section of your account.
We collect the details you submit during registration — name, contact information, date of birth and the payment method you connect, such as GCash or a bank account via InstaPay. We also log session data like login times and device type to operate your account securely.
We do not sell your data. We share it only with payment processors — such as GCash, Maya or InstaPay — to the extent needed to complete a transaction you start. Those processors apply their own privacy terms to the data on their side of the transaction.
Log in and open your profile page to see your registered details and connected payment methods. For records not visible in your dashboard — such as full transaction logs — submit a privacy request through the Help section and we will respond with what we can confirm.
Most contact fields can be edited directly in your account settings. For corrections that require identity verification — such as a legal name change — contact our support team through Live Chat or email and follow the steps they provide. We do not charge for routine correction requests.
Transaction and identity records are kept for the period required by applicable law after your account closes. The exact period depends on the type of record and the law that applies to your eligible region. You can ask support to confirm the retention period for your account.
Where we rely on your consent to process specific data, you can withdraw it by contacting our support team. Note that withdrawing consent for data we need to operate your account may affect your ability to use certain account features or complete transactions through GCash or Bank Transfer.